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Terms of Use

The use of this website is subject to the terms and conditions given here. Please read these carefully before using the website. By using the Petdrew website, you signify your agreement to be bound by these terms of use.

In addition, we reserve the right to amend the terms of use from time to time and you will be subject to the amended terms if you continue to use the site. It is your responsibility to check these terms and conditions periodically to see if they have been amended.

Account and Registration:

To avail the services provided by Petdrew users will have to register on the website. During the registration process, users will be provided the opportunity to choose their own username and password. It will be their responsibility to ensure that this information remains confidential.

If the information provided is inaccurate, incomplete or untrue or not in accordance with the Terms of Use, we will have the right to terminate or indefinitely suspend or block access of your use to the website.

Privacy :

We value the privacy of our customers and insist upon the highest standards to ensure that their personal and financial information is private and secure at all times. For details on how we collect personal information and use it, please refer to our Privacy policy. 

Access to the Website:

 Petdrew will do its best to ensure that all users have access to the website at all times. However, we can not guarantee uninterrupted, error-free transmission due to the nature of the internet. It is also possible that access to the website may be at times limited or suspended to allow for maintenance or upgrades.

Amendment or Modification:

We reserve the right to amend or modify any of our services or the terms of our services at any time without any prior notice.

Contact Us:

If you have any questions or concerns regarding our Terms of Use, please contact us via email at  from Monday to Friday, 11:00 AM to 4:00 PM AEST.

Privacy Policy

At Petdrew we value the privacy of our customers and insist upon the highest standards to ensure that their personal and financial information is secure at all times.

This Privacy Policy explains the manner in which we collect information, both personal and non-personal, the way in which we use it and the circumstances under which we disclose it.

Personal Data Collection

We only collect such personal information as is essential to provide the services that you sign up for. All our customers are required to register on the site and provide us with their name, their address and their contact information. This information allows us to fill orders and deliver them. We expect customers to provide us with accurate information, as this data helps us in processing orders and allows for quick delivery without any delays.

At Petdrew, we also offer our customers the option of using the website as a guest. If a visitor to the website does not not wish to register, they can use our services as a guest. For those who only wish to browse the site, they can do so anonymously.

From time to time, we may also conduct some surveys and research to help us in offering better service to our customers. This information is collected and used to maximise the value of our services. However, you may choose not to participate in these surveys.

Customers who subscribe to our website will be offered a free subscription to our newsletter. These newsletters offer information about pets and the latest offers that we may have. Customers can choose to unsubscribe from this at any time.

Use and Sharing of Personal Information

 Petdrew uses your personal information for the purpose of communicating and improving your experience of visiting our website, processing your orders and providing you with our services. We do not sell or share your personal information with any outside organization. We only use your personal information for the purposes disclosed herein.

Access to personal information

You can access, update and correct your personal information at any time and advise us if you believe that the information is inaccurate, incomplete or out of date. You can request access to your personal information that is not available in your account by writing to us at

Advertising Cookies

As you browse Petdrew advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt-out of AdRoll and their partner’s targeted advertising.

Security of Information

To ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse, we protect your personal information using the most up to date Secure Sockets Layer (SSL) technology which encrypts the information you provide us when checking out.

All safety and security measures are appropriate to the sensitivity level of your information.


Like most other websites, we use cookies to collect user information. These cookies help us in understanding your preferences by giving information like the frequency of visits and pages accessed from our site.

We receive and store some information whenever someone visits our site. This information includes the IP address of the system used to access the site, the date and time of the visit and the web pages accessed.

The information collected helps us to understand the frequency and duration of visits. It helps us to customise our services and offers and improve our services. It does not provide any personal or identifying details of the user.

Disclosure of information:

Your contact information like phone numbers or emails will be used for notifying you about your purchase as well as order status. We may also use it for marketing and promoting products that are relevant for your pet. You may choose to unsubscribe at any time if you do not wish to receive any promotional emails.

We assure you that Petdrew does not sell, rent or share any personal information. Neither do we disclose this information to any third party without your consent. The only exception in this rule is when we need to provide this information to enforce a law or to establish a legal claim.

Security Precautions:

It is our legal responsibility to ensure that customer information gathered, used or revealed by us should be accurate, updated and stored in a highly secure environment and we take every precaution to do so.

Whenever you change or amend your information, we offer the use of secure servers to do so and follow stringent guidelines to ensure that there is no unauthorised access to this information.


If you want to unsubscribe from any of our promotional services then login to your account and update your profile or send us an email.

Contact Us:

For any concerns, queries or suggestions, please feel free to contact us  from Monday to Friday, 11:00 AM to 4:00 PM AEST.

Shipping policy

1: What are your shipping charges for Overseas?

We offer Worldwide Shipping $7 on all less than $50 orders irrespective of the size to most of the cities and regions with Air mail or e-packet by Post office.

Free worldwide shipping* - details: We offer *Free shipping order over $50.


In order to offer free postage and pass on maximum discounts to you, we may at times open outer product packaging or fold the boxes to reduce the size of the package and save on the shipping cost. This should not affect the product in any way. Should you have any concerns, please feel free to contact our Customer Service department


2: When will my order be dispatched?

Orders are dispatched within 3 business days after an order is placed average.


3: How long will it take for delivery?

Depending on the country and location, orders are delivered within 14-21 business days. In our experience, most orders are delivered within 10-16 business days but we do advise customers to allow for 30 working days. In case of stock availability issues and Public Holidays, Covid-19 situation, delivery times may take longer.


If you do not receive your order within 60 business days of shipping, we will offer a refund or a reship unless the address provided is incorrect or incomplete. Also, we will not be able to offer a refund or reship if the shipping company provides us proof of delivery. Once delivered to the address provided, the order is the receiver's responsibility.



For more information please contact our customer service team on +66989032739 or email us at

If you have given us / shipping company, like Australia or Thailand Post office "authority to leave" you are confirming that it is safe to leave the item at your premises if no one is home, and we cannot be held liable for any loss or damage. Please note that under Australia or Thailand Post rules, you are deemed to have given authority to leave unless you opt out. If you do not want the parcel left when no one is available to sign for it, please use our paid shipping option.


4: How will I know that my order has been shipped?

A shipping confirmation email will be sent to you as soon as your order is dispatched. If you do not receive an email within 3business days of placing your order, please contact our customer service team at


5: How can I track my order?

You can check the status of your order by logging into your account online and clicking on the order number. Alternately, you can contact our customer service team and they will track it for you.


6: Can I return my order?

We have a return policy. If for some reason you wish to return your order or faulty item, please contact our customer service team within 2 days of delivery. No returns will be accepted unless authorised by our team. Please ensure that all returns are in their original packaging and in a sealed condition.


We will not be accepting any cancel or returns for after dispatch before you return to warehouse.


For more information please contact our customer service email us at


7: How will I receive the refund for returns?

Your refund will be processed, once our returns team confirms the return has been received.


8: What about the delivery that I receive after refund or reshipment of the order?

Suppose you receive the original order after refund or reshipped order, you have to return the original pack within two days. On the condition, you failed to return the package, you will be charged for the same in lieu of our shipping policy. If you like to return the product, our returns department will help you.


You can contact at  if you would like to retain the product, you will be billed for the same.

Returns & Refunds

Exchange and refund requests due to product failure are 100% covered by the company.

Please contact us by email or the contact information below.

Returns and refund requests due to delivery delays after dispatched (ex: Covid-19 or Holidays etc) are not allowed.
Thank you for your understanding.

Exchange and return due to simple change of mind or an incorrect order, You are responsible for the return shipping cost.

If you have any questions or concerns regarding our Terms of Use, please contact us via email at 
from Monday to Friday, 11:00 AM to 4:00 PM AEST.

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