Tracking

Where is my package?

We arrange the shipment in 5 business days after you place your order.

All shipments are made using Airmail or E-packet through the post office,

The average delivery time is estimated to be 14-31 days. (Varies by region)

We will send the tracking number to your email after delivery after dispatch.


You can use the website of the post office in your country of residence or

https://www.17track.net/en
https://www.aftership.com/
Look up your tracking number on the link.

After the flight leaves, it waits for customs clearance at the customs office of the country where the delivery will be completed for about 5-14days, and the delivery record stops in the middle.
This is a normal shipping process, so you don't have to worry about it.

However, we ask for your understanding as there may be delays in delivery due to difficulties in flights due to the Covid19 quarantine process and public holidays in each country.

In the case of international mail, we cannot determine the exact delivery date,

so it is recommended to place an order one month in advance.

*If you do not receive the mail within 31 days of dispatch, request an inquiry through the post office. Or contact us via support@petdrew.com and we will check it out.