Tracking

We arrange the shipment in 5 business days after you place your order.

All shipments are made using Airmail or E-packet through the post office,

The average delivery time is estimated to be 14-31 days. (Varies by region)

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We will send the tracking number to your email after delivery after dispatch.

You can use the website of the post office in your country of residence or

https://www.17track.net/en
https://www.aftership.com/
Look up your tracking number on the link.

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After the flight leaves, it waits for customs clearance at the customs office of the country where the delivery will be completed for about 5-14days, and the delivery record stops in the middle.
This is a normal shipping process, so you don't have to worry about it.

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However, we ask for your understanding as there may be delays in delivery due to difficulties in flights due to the Covid19 quarantine process and public holidays in each country.

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In the case of international mail, we cannot determine the exact delivery date,

so it is recommended to place an order one month in advance.

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*If you do not receive the mail within 31 days of dispatch, request an inquiry through the post office. Or contact us via support@petdrew.com and we will check it out.